01 — ORDERS & PURCHASES

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Original Artwork

Every original artwork available through DAVIA is a unique, one-of-a-kind piece unless otherwise stated.

Because each original is individually created, there is only one physical original available for purchase. Once an original artwork has been sold, it will no longer be available for purchase.

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Prints

All art prints are made to order specifically for each customer.

Because prints are produced after an order is placed, please carefully review your artwork selection, print size, format, and quantity before completing your purchase.

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Placing an Order

When you place an order through the DAVIA website, you will receive an order confirmation by email.

An order is considered confirmed once payment has been successfully received and the artwork or print has been confirmed as available.

Please review your order carefully before completing your purchase, including your:

• Name

• Email address

• Shipping address

• Artwork selection

• Print size and format, where applicable

• Quantity

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Artwork Availability

Adding an artwork to your cart does not guarantee that the artwork will remain available.

An original artwork is considered sold once payment has been successfully completed and the order has been confirmed.

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Order Changes

Please review your order carefully before completing your purchase.

Orders cannot be cancelled or modified once placed.

If you notice an error immediately after placing an order, you may contact DAVIA as soon as possible, but changes cannot be guaranteed.

Email: davia.paints@gmail.com

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02 — PAYMENT

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Accepted Payment Methods

DAVIA accepts the following payment methods:

• Credit/debit card

• PayPal

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Payment Requirements

Payment must be completed before an artwork is prepared for delivery or shipment unless otherwise stated.

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Payment Confirmation

An order will not be considered complete until payment has been successfully received and confirmed.

If payment is unsuccessful or cannot be verified, DAVIA may cancel the order and return the artwork to available inventory.

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Pricing

All artwork prices are displayed on the website at the time of purchase.

Prices may change for future listings. However, the price displayed and confirmed for an artwork at the time of a completed purchase will apply to that order.

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Currency

DAVIA's prices are displayed in:

Currency: JMD 

If your payment provider converts the purchase into another currency, the exchange rate and any associated fees may be determined by your payment provider or financial institution.

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Taxes & Additional Charges

Applicable taxes, duties, or other charges may apply depending on your location and order.

For international orders, please see the Customs & Import Taxes section below.

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03 — SHIPPING & DELIVERY

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DAVIA ships artwork locally within Jamaica and internationally.

The shipping option selected will determine how quickly your package is estimated to arrive.

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Standard Shipping

Local orders: 1-7 business days 

International orders: 3-5 business days

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Shipping Days

Orders placed during weekends or holidays will be processed on the next applicable business day.

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Processing Time

Orders require preparation and packaging before shipment.

Processing time: 1-2 weeks

Processing time is separate from the estimated shipping transit time.

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Tracking

When tracking is available, tracking information will be provided by email.

Once an order has been handed over to the shipping provider, delivery is subject to the carrier's schedule and procedures.​

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Customs & Import Taxes

International buyers are responsible for any customs duties, import taxes, brokerage fees, or other charges that may apply when an order enters the destination country.

DAVIA is not responsible for delays caused by customs processing.

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Shipping Delays

DAVIA is not responsible for delays caused by:

• Customs processing

• Weather

• Shipping carrier delays

• Incorrect or incomplete addresses

• Holidays

• Natural disasters

• Government restrictions

• Other circumstances outside of DAVIA's reasonable control

If your package appears to be significantly delayed, please contact DAVIA so we can assist where possible.

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Incorrect Shipping Information

Please ensure that your shipping information is accurate before completing your purchase.

If you realize that your address is incorrect, contact DAVIA as soon as possible:

davia.paints@gmail.com

If an order has already been shipped, additional shipping or redelivery costs may apply.

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04 — RETURNS & EXCHANGES

All Sales Are Final

All purchases are final, except where an artwork qualifies under the Damaged or Defective Artwork policy below.

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Original Artwork

Because DAVIA artworks are unique, one-of-a-kind pieces, we do not accept returns or exchanges simply because a customer:

• Changes their mind

• Changes their preference

• No longer wants the artwork

• Decides the artwork is not suitable

Please review the artwork images, description, dimensions, materials, and other available information carefully before purchasing.

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Prints

Prints are made to order specifically for each customer.

Because of this, prints cannot be returned or exchanged due to:

• Change of mind

• Personal preference

• Selecting the wrong size

• Selecting the wrong format

• Selecting the wrong artwork

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Damaged or Defective Artwork

If your artwork arrives damaged or defective, please refer to the Damaged or Defective Artwork section below.

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Incorrect Artwork

If you receive an artwork that does not match your order, please contact DAVIA as soon as possible.

Please include your order number and clear photographs of the artwork received.

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Refunds

Where a refund is approved, it will be issued to the original form of payment.

Refund processing time: 30 business days of receiving the approved returned artwork, where a return is required.

Shipping fees are non-refundable unless the issue is due to a confirmed DAVIA error or applicable law requires otherwise.

 

05 — DAMAGED OR DEFECTIVE ARTWORK

Every DAVIA artwork is packaged with care to help protect it during transportation. However, damage can occasionally occur during shipping.

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If Your Artwork Arrives Damaged or Defective

Please contact DAVIA within 14 days of receiving your artwork.

Email: davia.paints@gmail.com

To help us properly assess the situation, please provide:

• Your order number

• Clear photographs of the outer packaging

• Photographs showing any damage to the packaging

• Clear photographs of the artwork

• Photographs showing the damaged or defective areas

• Any other relevant information about the delivery

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Keep the Packaging

Please keep the original packaging and shipping materials until DAVIA has reviewed the issue and advised you on the next steps.

Please do not return an artwork without contacting DAVIA first.

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Review & Resolution

Once your claim has been received, DAVIA will review the information provided and determine the appropriate next steps.

If the artwork is confirmed to be damaged or defective, DAVIA may:

• Replace the artwork, if a replacement is available; or

• Issue a refund to the original form of payment.

Because original artwork is one-of-a-kind, an identical replacement may not be possible.

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Return of Damaged or Defective Artwork

If a return is required, DAVIA will provide instructions before the artwork is sent back.

Where the issue is confirmed to be due to damage, a defect, or a DAVIA error, DAVIA will communicate the applicable return-shipping arrangements.

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06 — COMMISSIONS

Commissioned artwork is created specifically for an individual client and follows a separate process from purchasing an existing artwork.

Full information about the commission process, pricing, consultation, payment structure, revisions, timelines, and client requirements can be found on the Commission page.

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Commission Terms

Before work begins, the relevant commission details will be agreed upon between the client and DAVIA.

These may include:

• Artwork concept

• Size

• Materials

• Price

• Estimated timeline

• Payment terms

• Delivery arrangements

• Other project-specific requirements

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Commission Changes

Once a commission has been approved and work has begun, significant changes to the agreed concept may not be possible.

Changes that can be accommodated may result in additional fees and/or an extended completion timeline.

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Commission Returns & Exchanges

Because commissioned artwork is created specifically for the client, commissions are not eligible for returns or exchanges due to a change of mind or personal preference.

Commission cancellations and refunds are handled according to the specific terms agreed upon for the commission.

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Final Payment

Any outstanding commission balance must be paid in full before the artwork is released, delivered, or shipped.

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Commissioned Artwork & Print Exclusivity

Out of respect for our commission clients, DAVIA will not reproduce a commissioned artwork as an art print for sale to other customers.

The specific commissioned piece will not later be offered as a standard DAVIA print for purchase by others.

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Copyright

Commissioning an artwork does not automatically transfer copyright or intellectual-property rights to the client.

Unless otherwise agreed in writing, copyright remains with the artist.

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Photography & Privacy

DAVIA may photograph and display completed artwork for portfolio, website, social media, marketing, archival, or promotional purposes.

If a client requires their commissioned artwork to remain private, this should be discussed and agreed upon before the commission begins.

View Commission Details →

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07 — COPYRIGHT & ARTIST RIGHTS

Purchasing an original DAVIA artwork gives the buyer ownership of the physical artwork.

It does not transfer copyright, intellectual-property rights, reproduction rights, or other rights associated with the artwork unless explicitly agreed in writing.

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Copyright

Copyright remains with the artist unless otherwise stated in writing.

The purchase of an original painting or print does not give the buyer permission to reproduce, copy, distribute, modify, or commercially exploit the artwork.

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Artist's Rights

DAVIA may photograph, display, publish, and use images of artwork for artistic, archival, portfolio, educational, marketing, promotional, website, and social media purposes, subject to any specific privacy agreement made with a commission client.

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Commercial Use

Artwork may not be used for commercial purposes, reproduced onto products, used as branding, or otherwise commercially exploited without written permission from DAVIA.

Requests for commercial licensing or permitted commercial use:

davia.paints@gmail.com

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08 — ORDER ISSUES & CUSTOMER SUPPORT

DAVIA wants your experience from purchase to delivery to be as smooth as possible.

If you experience an issue with your order, please contact us with your order number and a clear description of the problem.

Depending on the issue, we may request photographs or other information needed to properly assess the situation.

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Contact Us About

• Damaged or defective artwork

• Incorrect artwork

• Missing items

• Delivery issues

• Incorrect shipping information

• Payment questions

• Order questions

• Commission questions

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Customer Support

Email: davia.paints@gmail.com

For the quickest assistance, please include your order number whenever contacting DAVIA about an existing purchase.

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09 — DIGITAL IMAGES & WEBSITE CONTENT

All photographs, artwork images, written content, graphics, logos, illustrations, and other visual materials appearing on the DAVIA website are protected by applicable intellectual-property rights unless otherwise stated.

Website content may not be copied, reproduced, distributed, modified, or used commercially without written permission.